Maintenance human factors training (Dirty Dozen, AC 120-72A)
How fatigue, pressure, poor handovers and other human factors cause maintenance errors, and what you can do about them.
$39 per person per year, added to any SquawkSMS plan. One seat covers every course that person needs.
Who takes it
Mechanics, directors of maintenance. SquawkSMS assigns it automatically to the people whose role needs it.
What it covers
Why maintenance errors happen
Mechanics, inspectors, director of maintenance · about 15 minutes · 10-question quiz
- About this course
- The PEAR model
- The Dirty Dozen
- Complacency, distraction and norms
- Fatigue
- Shift turnover
- Documentation errors
Managing human factors
Mechanics, inspectors, director of maintenance · about 10 minutes · 8-question quiz
- From MRM to maintenance human factors
- Speaking up and teamwork
- Pressure and stress
- Investigating errors with MEDA
- Reporting through the SMS
- Personal and team countermeasures
How it works
- Short lessons, then a quiz graded by the system. Retake as often as needed.
- Pass every module and the training record, recurrency date and a printable certificate are saved automatically.
- Managers invite people, see who has started and who is complete, and send reminders in one click.
References
{{operator}} training program · FAA AC 120-72A (advisory) · FAA AC 120-72A, para 5 · FAA-H-8083-30B, Ch. 14 (advisory) · FAA AC 120-72A, para 5 (advisory) · 14 CFR 135.427(b)(9) · 14 CFR 43.9(a) · FAA AC 120-72A, paras 4 · 5 and 8 (advisory) · Boeing MEDA User's Guide, Feb 2022 (industry guidance) · 14 CFR 5.71(a)(7)
Training, records and recurrency in one place.
Every course your people need, assigned by role, on any SquawkSMS plan.
This course supports your training program. It does not replace aircraft-specific training, required drills or checks, or anything your OpSpecs, letter of authorization or FAA-approved training program requires. SquawkSMS is not affiliated with the FAA.
Other courses: SMS training · Hazardous materials — will-not-carry · Hazardous materials — will-carry · Drug & alcohol — employee awareness · Drug & alcohol — supervisor reasonable-suspicion training · Crew resource management · Emergency procedures & equipment · Terrain awareness / CFIT avoidance · Security awareness · Passenger briefing — air tour · Life preservers & overwater operations · Required inspection items (RII)